YourRooms.com Privacy and Policy

The YourRooms.com price policy guarantees you the lowest rates available on the internet when you make full pre-payment over the intertnet

For your convenience, our rates are in US Dollars (US$) and Thai Baht (THB), and include all taxes and service charges. When you book with YourRooms.com you never have to pay more.

YourRooms.com works with a variety of travel wholesalers who buy blocks of hotel rooms at special discounts to bring you the absolutely lowest rates available. If you have reserved a hotel room through Thailand Hotels Discounter and then show us that you could book the same room for the same dates in advance cheaper through another source, our agents will immediately contact our supplier network. In over 97% of the cases, we can beat that price!!

(Please note that this refers to advance reservations, and is valid until you have given final confirmation of your reservation.

Please be advised that your reservation request cannot be confirmed immediately. We will need 24-48 hours to process the booking/s (not including Sat, Sun & Public holidays). . Once the reservation is processed and confirmed our staff will advise and make charges to your credit card immediately. If we are unable to confirm your bookings we will not process your credit card.

YourRooms.com offers credit card payment directly from our web site. Our booking system requires full payment in advance, however your card will not be debited your selected hotel confirms the booking. We accept payment by Visa, Mastercard, JCB and SCB.

Your credit card will be charged for your hotel stay and will appear on your statement as a debit by
WIDE DISCOVERY LIMITED PARTNERSHIP [YOURROOMS.COM]

Cancellation

Cancellations must be made in writing, quoting the booking reference number, either by Fax to +66 76528-625 or e-mail to booking@yourrooms.com.

A cancellation receipt will be sent to you with a cancellation code number. Please do not consider your booking cancelled until you have received the cancellation receipt.

No Show
If you do not cancel your booking and fail to check in to the hotel, the cost of one-night's stay plus the 5% or THB500 will be charged to your credit card.

Please Note: We reserve the right to levy full room charges for cancellations and no shows, in instances where the hotel stipulates the same in its own cancellation and no show policy.

Refunds will be paid directly to your credit card account and will be processed in a timely manner. It can take from 10 to 45 days for payment to reach your account, depending upon the billing cycle of your credit card company.

If your credit card is rejected, we will offer you the option to send the details of an alternative card. We can only guarantee your reservation if you send the details of an alternative card within 36 hours.

Reservations may be altered for a handling fee of THB250 (approx. US$6) for reduction in length of stay or number of rooms. There is no handling fee for alterations requiring additional rooms or increase in the length of stay, although such amendment are subject to availability of rooms.

Alterations requiring refund of payment (reduction in length of stay or number of rooms), are subject to a handling fee equivalent to 5% or THB500 (approx. US$12), whichever is greater.

Subject to the policy of the hotels displayed on our website, the check-in time is twelve noon (12:00PM) and the check-out time is twelve noon (12:00PM)

Wide Discovery Ltd. Partnership sells products and services as an agent for wholesale companies and other suppliers of services, including accommodation and transportation services.

Please feel free to contact us at info@yourrooms.com with any questions or comments you may have. We guarantee a prompt reply.